Terms & Conditions

Key Terms & Conditions

  • Free cancellation of course, possible 6 weeks before the start of the programme.
  • 50% of the fees are payable if the course is cancelled 30 days before start of training.
  • Cancellation after 30-day period will incur a 75% penalty.
  • Cancellation not possible once course has commenced.
  • Refunds cannot be made in lieu of incomplete course.
  • Our fees are not subject to VAT.
  • The invoice for the course must be paid before the start of training.
  • Lessons not taken during the specified course dates must be taken within 60 days of course completion date or within 6 months of start date, whichever is greater.
  • See below for full booking terms and conditions.

Full Terms & Conditions

Please read these booking conditions carefully, they form an important part of the contract for your booking.  

Terms and Conditions

Your Contract

Your contract is with Interlanguage London Ltd, a company incorporated and registered in England and Wales under company number 5893811(“Company”, “we”, “us”, “our”).

These booking conditions apply to bookings for courses only and to bookings for courses only.

When you make a booking, you guarantee that you are 18 years or over and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. If you are under 18 years, a parent or guardian must make the booking on your behalf and accept these booking conditions. On receipt of the completed application form and full fees, we will issue confirmation of the booking including a confirmation invoice, acceptance letter and, if required, a visa support letter will then be issued. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions. If you made your booking in any jurisdiction other than Scotland (including booking via the internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you made your booking in Scotland, this contract, and any other claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it.

Making a Booking and Payment

All students must book in advance of their course start date.

Full booking fees are due and must be paid at the time of booking. If you require the services of a courier to deliver your documentation, the cost incurred will be paid by you.

All payments are to be made in Pounds Sterling. You can pay by cash, bank transfer or cheque. Please do not send cash in the post.

Transfers should be made to:

Bank Details:
Account Name: Interlanguage Limited
Account Number: 40428450
Sort Code: 20-55-34
Swift: BARCGB22
IBAN:  GB94BARC20553440428450

Bank Address:
Barclays Bank, Business Banking, LE87 2BB, UK

Cheques must be made payable to Interlanguage Limited

We reserve the right to cancel a booking without refund or compensation if payments are not made when due.

Student Age

We welcome students aged 18+ year round In exceptional situations there may be students under 18 in adult classes. Any junior students (16 or 17 years of age) must complete a Junior Student Form, signed by a parent or guardian, upon booking a course. Please ask for more details: admin@interlanguagelondon.biz  

The Price you pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. You will be advised of the current price of the course that you wish to book before your contract is confirmed.

If you make a Change to your Course

If you wish to make a change to the date of your course, the person who made the booking must put such request in writing to us at least two weeks’ before the course start date or the arrival date whichever is earlier. If such notice is not given an amendment fee of £50 will be charged. If you change the date of your course more than once, an amendment fee will be charged for the second and any subsequent changes, irrespective of notice given. Please note that we cannot guarantee that we will be able to accommodate your request but we will try to do so.

Students with one-to-one lessons need to give 24 hours’ notice if they wish to re-arrange a lesson. No refund or re-arrangement will be given for such non-attended classes or when less than 24 hours’ notice is given.

If you cancel your Course

If you wish to cancel a course for any reason, the person who made the booking must put such request to cancel in writing to us.

If you wish to cancel a course due to a visa refusal, we will refund any course fees which have been paid by you, less the registration fee and any other charges we may incur as a result of your cancellation), provided that:

  1. Notice of your visa refusal is sent to us a minimum of one week before your course commences; and
  2. Official written confirmation of the visa refusal from the Home Office or British Consulate/Embassy is sent to us before the course was due to commence.

If you wish to cancel a course for any reason other than visa refusal, course refunds for such cancellations depend on the amount of notice given and are as specified below:

More than 28 days before the course start date or the arrival date whichever is earlier – refund of total course fees, less deposit, registration fee and any other charges we may incur as a result of your cancellation
Between 28 – 15 days (inclusive) before the course start date or the arrival date whichever is earlier – refund of 75% of total course fees, less registration fee or any other charges we may incur as a result of your cancellation
Between 14-8 days (inclusive) before the course start date or the arrival date whichever is earlier – refund of 50% of total course fees, less registration fee or any other charges we may incur as a result of your cancellation
7 days or less before the course start date or the arrival date whichever is earlier – no refund given

No refund will be given if you choose to cancel the course once it has commenced.  If three weeks’ notice is given, a course voucher to the value of the course remaining will be issued. Course vouchers are non-transferable, valid for 1 year and cannot be exchanged for 1:1 tuition.  Please note in the event that you cancel your booking for any reason, amendment fees paid by you in respect of the booking, if any, are non-refundable.

Attendance, Absences and Early Departures

You are required to attend at least 90% of your course. Absence from lessons is not compensated. If you miss 3 consecutive days we will contact you be telephone or email to see if we can be of any help or assistance. If we receive no response we will try and contact you again. Where relevant to a visa application, we are duty bound to notify the UK Home Office immediately in the event of persistent non-attendance or course termination.

Administration Charge

All changes outside the notice period in course, including holidays, have a charge of £50.00, which must be paid before the change is processed.

Certificates

All students are issued with a certificate on the last day of their course on request. The certificate confirms the level of study at the end of the course.

Public Holidays

There are no reductions or discounts in tuition fees for courses that include a public holiday.

If we change or cancel your Booking

Whilst we aim to provide the course, as booked, we reserve the right to change or cancel your booking.

Operation of all bookings are dependent on a minimum number of persons booking the course and we reserve the right to cancel or change your booking for reasons of consolidation due to minimum numbers not being attained on your course.

Subject to ‘Our Liability’ section below:

  1. if we make a minor change to your booking we will advise you as soon as reasonably possible;
  2. if we make a major change to your booking we will advise you as soon as reasonably possible if there is time before your course start date or your arrival date whichever is earlier. You will have the choice of either (i) accepting the change of arrangements, (ii) accepting an offer of alternative arrangements of comparable standards from us if available (you will pay the difference if it was advertised as a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking) or (iii) accepting a refund of the monies you have paid to us for your original booking.

Subject to ‘Our Liability’ section below, if we cancel your booking, we may be able to offer you an alternative. If you accept it, you will pay the difference if it was advertised at a higher price than your original booking, or receive a refund of the difference if it was advertised at a lower price than your original booking, or we would refund the monies you have paid to us for your original booking. We will not be responsible to pay any compensation following a change or a cancellation by us and we will not be liable to reimburse you for any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts.

Conduct and Behaviour

When you make a booking through us, you accept responsibility for the proper conduct of all parties included on your booking. We reserve the right to cancel at any time any student’s course, with no refunds, in the event that, in the reasonable opinion of the Company or the school, the student’s behaviour is disruptive or unsatisfactory (including without limitation causes or is likely to cause danger, upset or distress to anyone else or damage to property). Our decision is final. We shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your course being terminated. Please note that if your visa status in the UK changes or you are found to be in contempt of visa regulations, we reserve the right to terminate your course without refund of course or accommodation fees.

If the Student is under 18

If the student is under 18 then their parent or guardian is hereby deemed to accept these terms and conditions and further accepts that:

  1. They will permit the student to travel by public transport;
  2. They authorise their child to take part in all tourist, sporting and cultural activities associated with the course;
  3. They permit the student to be treated by a doctor in an emergency. Interlanguage Limited will use all reasonable endeavours to make contact with the parent or guardian in this event;
  4. They will pay any third party fees associated with the above treatments;
  5. They will provide the school with a contact telephone number in case of emergencies.

Our Right to Subcontract

We shall take reasonable care and skill in providing our services to you in accordance with industry standards. We reserve the right to subcontract various elements of our services (for example accommodation) to reputable companies selected by us. We shall procure that our subcontractors also take reasonable care and skill in providing such subcontracted elements of our services to you in accordance with industry standards.

Our Liability
We will not be liable:

  1. where any failure in the performance of the contract is due to:
    1. you; or
    2. acts, events, omission or accidents beyond our reasonable control or the reasonable control of our suppliers, including without limitation war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, flood, and any other similar events;
  2. for loss of students’ property.

No compensation, costs, expenses or any other sums will be paid by us in these circumstances.

Nothing in this contract shall limit or exclude the liability of either party for death or personal injury resulting from negligence.

Insurance

We strongly recommend that every student takes out insurance to cover such events as course cancellation or curtailment; loss of personal effects; loss of passport or tickets; medical expenses and repatriation; personal liability and personal accident. Failure to do so could cause serious problems in the case of an emergency. It is your responsibility to ensure that you are adequately insured.

Complaints

Our complaint procedure is as follows:

The following rules and procedures are intended to ensure that all students are treated fairly and are aware of the procedures that will be followed in the event that they fail to feel satisfied with their course. Interlanguage has created feedback forms for all the students and teachers to allow them to voice any problems or suggestions they may have regarding any aspect of the programme or centre. These forms are checked regularly and any issues highlighted in the feedback forms are attended to immediately.

Any complaint received will be given our full attention and will be thoroughly investigated. If you are not satisfied with our response or resolution you may contact ABLS Accreditation and access their complaints mechanism. Your complaint to ABLS Accreditation must be received in writing in English and signed by you. You should record whether action has already been taken by Interlanguage and state whether you are happy for the complaint to be copied to Interlanguage.

If you are unhappy or dissatisfied with any part of the programme, For example: teaching or leisure activities the following procedure should be taken:

STAGE 1
In the event of you having a complaint relating to the programme you should, in the first instance verbally discuss the problem with a member of staff at Interlanguage. The School will try to resolve the complaint.


STAGE 2
If the problem persists you should make a complaint in writing to a member of staff at Interlanguage. The School will try to resolve the complaint.

STAGE 3
If the complaint between the you and Interlanguage cannot be resolved, then you may take the complaint to Association of British Language Schools (ABLS), PO BOX 316, Great Yarmouth, NR30 9EP.

Publicity

These booking conditions, our brochures, our website and other publicity materials are the responsibility and property of the Company and the details are published in good faith as of 28/05/12. We cannot be held responsible for any changes that become known or happen after the brochure is produced and the most up-to-date information can be found on our website. We will use reasonable endeavours to inform you of any material changes for your course before commencement of the course. Any likeness or image of you secured or taken on any of our courses may be used by the Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

Email Contact

By agreeing to these booking conditions, you consent to us (including any Interlanguage Limited group of companies) using your email addresses gained at the time of booking and during your period of study for future marketing purposes from time to time, including without limitation about special offers, products and services by email. For further details regarding use of your information, please see the ‘Privacy Policy’ section below, including for information on how to unsubscribe to future marketing by us (including any Interlanguage Limited group of companies and associated companies).

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